Meet Frankie

Frankie, Office Manager
Joined 1st Choice November 2006

Frankie, Office Manager

  • Medical Coding and Billing Specialist, 1989
  • Office Management Specialist, 2007
  • Human Resources and the Law Specialist, 2007
  • Legal Document Specialist, 2008
  • ICD10 Coding and Billing, 2015

Her background also includes 30 years of customer service experience in many different office setting in the Chicagoland area.

PERSONAL AND PROFESSIONAL DATA: Frankie enjoys scrapbooking, garden, dancing and spending time with her husband and watching her two girls grow into lovely young adults. The whole family works on giving back to the community in which they love to live in.

As Office Manager, Frankie is working had to ensure that each patient gets excellent service from the front desk and the clinical staff. She is behind the scenes to to make sure all patients' insurance concerns are handled in a timely manner.

GOAL: Frankie's goal is to treat every patient as if their medical bills were "hers" and to review each and every claim to ensure that their bills are processed correctly.